One of the biggest challenges for test managers and project leadership is how to avoid the typical miscommunications between testers and developers. Despite best efforts, we often find that assumptions, team processes and even choice of language can create friction and frustration between developers and testers. This session will discuss the roots of the communication disconnects and provide practical strategies for enabling harmonious, productive teams, with examples taken from actual client situations. The session will include a discussion what ‘done’ and ‘happy path’ really means.