Process and Tools are only as good as the people that use it. (Efficiency) ; People (Build trust, make a difference and provide Value) (Effectiveness)
Areas of change:
(6) Outcome –Where do we need to get to?
(5) Tools – lost in the tool maze vs. know what we want
(4) Role – QA? QE? What do they do in this new era?
(3) Team – Team composition (development, production, quality, business, other..)
(2) Leadership – Strategy, Direction, Prioritization, Support, Coaching, ROI
(1) Culture – “ownership” & “trust”
Highlights of key areas to consider whilst quality is in transformation, what is the “shift” required in some areas to make it a winning story for your team and your organization.