Silvia Lam Ihensekhien is a professional in Global Service Delivery, Customer Support and Engagement, Operations and Projects management. With over 20 years of experience in various industries ranging from Education, Online retail store, Warehouse fulfillment, and eCommerce marketplace, Silvia has garnered considerable insight and a vast knowledge on understanding the evolution of technology, business strategies, and customer perspectives. She is passionate about bringing and integrating technology with business to maximize benefits. With a degree in Computer Studies, Silvia is also a holder of MCSE, PMP, and ITIL. Silvia believes, in order for technology to be successfully implemented in a company, the buy-in of a company plays an important role and it is a key factor to success.